Fireflies.ai vs Otter.ai
A detailed comparison of Fireflies.ai and Otter.ai. See how they stack up on features, pricing, and user ratings.
Quick Summary
Fireflies.ai leads with a 4.5/5 rating compared to Otter.ai's 4.3/5. Fireflies.ai is designed for small to enterprise companies, while Otter.ai targets solopreneur to enterprise organisations. Both tools offer free plans, so you can try each before committing.
Fireflies.ai
AI meeting assistant with CRM integration and analytics
Rating
4.5/5
Best for
Small to Enterprise
Free trial
No
Free plan
Yes
Otter.ai
AI meeting transcription and note-taking assistant
Rating
4.3/5
Best for
Solopreneur to Enterprise
Free trial
No
Free plan
Yes
Feature Comparison
| Feature | Fireflies.ai | Otter.ai |
|---|---|---|
| Multi-Speaker Detection | ||
| Sentiment Analysis | ||
| Action Item Extraction | ||
| Auto-Transcription | ||
| CRM Integration | ||
| Calendar Integration | ||
| Meeting Recording | ||
| Meeting Summaries | ||
| API Access | ||
| Mobile App | ||
| Zapier Integration |
Pricing Comparison
Fireflies.ai
Free
Free
Pro
$18/mo
Business
$29/mo
Enterprise
$39/mo
Otter.ai
Free
Free
Pro
$17/mo
Business
$40/mo
Enterprise
Custom
Pros & Cons
Fireflies.ai
Pros
- +Excellent CRM integrations for sales teams
- +Conversation intelligence with sentiment and topic tracking
- +Good transcription accuracy across meeting platforms
- +API allows custom workflow integration
Cons
- -Free tier storage is limited
- -Meeting bot notification can disrupt calls
- -Sentiment analysis can be unreliable
- -Search across transcripts could be better
Otter.ai
Pros
- +Generous free tier with 300 minutes per month
- +Real-time transcription accuracy is strong
- +Works across Zoom, Meet, and Teams
- +Searchable transcript archive is excellent
Cons
- -Bot joining meetings can annoy some participants
- -Accuracy drops with heavy accents or multiple speakers
- -OtterPilot can be resource-heavy during meetings
- -Summaries occasionally miss key context
Which Should You Choose?
Choose Fireflies.ai if:
- • Your company is Small to Enterprise size
- • You want to start with a free plan
- • Excellent CRM integrations for sales teams
- • Higher user ratings matter to you (4.5 vs 4.3)
Choose Otter.ai if:
- • Your company is Solopreneur to Enterprise size
- • You want to start with a free plan
- • Generous free tier with 300 minutes per month