Freshdesk
Helpdesk with Freddy AI for ticket automation
Freshdesk is a cloud-based helpdesk platform from Freshworks that includes Freddy AI for auto-triaging, suggesting responses, and summarising tickets. It offers a competitive alternative to Zendesk with more accessible pricing and a generous free tier.
Last updated: 2026-03-09 00:34:45
Company Size
Small to Enterprise
Free Trial
Yes
Free Plan
Yes
Deployment
Cloud
Freshdesk Pricing
Free
Free
Up to 2 agents
Growth
$18
per agent/month
Pro
$59
per agent/month
Enterprise
$95
per agent/month
Pricing verified as of research date. Contact vendor for current pricing.
Freshdesk Features
Automation & Integration
App Integrations
Conversation & Chat
Natural Language Chat
Data & Analytics
Automated Reports
Sentiment Analysis
Platform & Infrastructure
API Access
Mobile App
Team Management
Freshdesk Pros & Cons
Pros
- + Free plan supports up to 2 agents — great for startups
- + Freddy AI features included in pricing, not add-ons
- + More affordable than Zendesk at every tier
- + Clean, intuitive interface with fast onboarding
Cons
- - Freddy AI less sophisticated than Intercom Fin
- - Fewer enterprise integrations than Zendesk
- - Reporting less granular on lower plans
- - Some advanced features are Freshworks ecosystem only
Freshdesk Integrations
Slack
Shopify
Salesforce
Zapier
(via API)
Jira
Company Info
- Company
- Freshworks
- Founded
- 2010
- Headquarters
- San Mateo, CA, USA
- Deployment
- Cloud
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